保証と返品ポリシー

標準保証期間

ToupTek Astro は、正規販売店を通じて購入されたすべての製品に対して包括的な保証を提供します:

保証対象

• Manufacturing defects in materials and workmanship
• Sensor defects (hot pixels exceeding specifications, dead pixels)
• Cooling system malfunctions (for cooled cameras)
• Electronic component failures under normal use
• Firmware issues causing hardware malfunction
• USB connectivity problems due to hardware defects

保証対象外

• Damage caused by misuse, abuse, or negligence
• Physical damage from drops, impacts, or improper handling
• Water damage or exposure to extreme environmental conditions
• Damage from unauthorized modifications or repairs
• Normal wear and tear (cables, connectors)
• Damage caused by incompatible third-party accessories
• Cosmetic damage that doesn't affect functionality
• Products with removed or altered serial numbers

30日間満足保証

ご購入製品に完全にご満足いただきたいと考えています。何らかの理由でご満足いただけない場合は、配送日から30日以内であれば全額返金または交換が可能です。

返品条件

返品手続き

返金について

• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (unless return is due to our error)
• 製品に不具合がある場合を除き、返送送料はお客様負担です
• Restocking fees may apply for opened products (up to 15%)

サービス申請方法

保証サービスまたは技術サポートが必要な場合は、以下の手順に従ってください:

ご提供いただく情報

• Product Model: The exact model name (e.g., ATR2600C, G3M462C)
• Serial Number: 製品ラベルに記載されています
• Purchase Date: Date of original purchase
• Proof of Purchase: Receipt or invoice from authorized dealer
• Issue Description: Detailed description of the problem
• Supporting Files: Photos, screenshots, or log files if applicable

サービス対応時間