Warranty & Return Policy

Standard Warranty Period

ToupTek Astro provides comprehensive warranty coverage for all products purchased through authorized dealers:

What's Covered

• Manufacturing defects in materials and workmanship
• Sensor defects (hot pixels exceeding specifications, dead pixels)
• Cooling system malfunctions (for cooled cameras)
• Electronic component failures under normal use
• Firmware issues causing hardware malfunction
• USB connectivity problems due to hardware defects

What's NOT Covered

• Damage caused by misuse, abuse, or negligence
• Physical damage from drops, impacts, or improper handling
• Water damage or exposure to extreme environmental conditions
• Damage from unauthorized modifications or repairs
• Normal wear and tear (cables, connectors)
• Damage caused by incompatible third-party accessories
• Cosmetic damage that doesn't affect functionality
• Products with removed or altered serial numbers

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your product for any reason, you may return it within 30 days of delivery for a full refund or exchange.

Return Eligibility

Return Process

Refund Information

• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (unless return is due to our error)
• Return shipping costs are the responsibility of the customer (unless product is defective)
• Restocking fees may apply for opened products (up to 15%)

How to Request Service

If you need warranty service or technical support, please follow these steps:

What Information to Provide

• Product Model: The exact model name (e.g., ATR2600C, G3M462C)
• Serial Number: Found on the product label
• Purchase Date: Date of original purchase
• Proof of Purchase: Receipt or invoice from authorized dealer
• Issue Description: Detailed description of the problem
• Supporting Files: Photos, screenshots, or log files if applicable

Service Turnaround Time