Our astronomy camera products include a two-year warranty. Within the warranty period, non-human damage can be repaired or replaced free of charge. After the warranty period, paid repair service is still available.
You can request service by contacting the store where you purchased the product, submitting the ticket form on this page, or contacting our online support team. We will usually respond within 1 to 2 business days.
In most cases, repair is completed within about 10 business days after we receive the product. If extra time is needed, we will contact you promptly. The repaired product will be returned by courier.
Non-human damage within the warranty period is repaired free of charge. For out-of-warranty or accidental damage, we will inspect the product first, provide a quotation, and proceed after your confirmation. The cost includes parts and labor.
Need Immediate Help?
Use the online support channel and our team will respond by email as soon as possible.