Repair & After-Sales Service

Home Support Repair Service

Repair & Warranty Service

We're committed to providing reliable after-sales support for all ToupTek Astro products. Before submitting a repair request, please review our warranty policy and ensure you have your product serial number ready.

Warranty Coverage

Most products include a 2-year warranty. Check your product documentation for specific warranty terms.

Repair Process

Submit request → Receive RMA number → Ship product → Repair/replacement → Return shipping

Processing Time

Typical repair time is 10-15 business days after receiving the product at our facility.

1 Contact Information

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter your phone number
Please select your region
Please select your country
Please enter your complete shipping address

2 Product Information

Please enter the product model
Please enter the serial number
Please enter the purchase date
Please select purchase location
Please select warranty status

3 Issue Description

Please select issue category
Please select request type
Please provide a detailed description

4 Supporting Documents (Optional but Recommended)

0 KB / 10 MB
Including photos/videos of the issue helps us diagnose and resolve your problem faster.
Success! Your repair request has been submitted. You'll receive RMA confirmation shortly.
An error occurred. Please try again.

Important Information

Before Shipping Your Product:

  • Wait for RMA number confirmation via email (typically within 24-48 hours)
  • Pack the product securely with original packaging if possible
  • Include RMA number on the package
  • Remove any SD cards or personal accessories
  • Keep proof of shipping for your records

Contact Us: